| INFRACTION | 1ST OFFENSE | 2ND OFFENSE |
1. | Swearing / Inappropriate Language | Verbal Warning | Customer is suspended from the property for 30 days |
2. | Failure to Follow Rules on the Skating Floor | Verbal Warning | Customer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice. |
3. | Wrestling / Horseplay
| Verbal Warning
| Customer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice. |
4. | Inappropriate Clothing: including swear words, offensive language or imagery; hate speech; wording or images that may be considered racist, sexist, or derogatory; clothing that may create a tripping hazard or visual impairment of any kind | Verbal Warning, Customer must make corrective measures
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5. | Instigating Drama
| Verbal Warning – If a 2nd occurrence happens on the same day the customer must leave for the day with no refund | Customer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice. |
6. | Hate Speech (wording or images that may be considered racist, sexist, or derogatory) | Verbal Warning | Customer is suspended from the property for 60 days-Up to permanent suspension. |
7. | Disrespect to Staff Including Yelling | | Customer is suspended from the property for 60 days-Up to permanent suspension. |
8. | Disrespect to Another Customer | | Customer is suspended from the property for 60 days-Up to permanent suspension. |
9. | Stealing from the Rink | Customer is permanently suspended from the property. A manager may file a police report depending on the theft. | |
10. | Stealing from a Customer | Customer is permanently suspended from the property. A manager may file a police report depending on the theft. | |
11. | Physical Altercation (hitting, punching, kicking, throwing an object) | Customer is suspended from the property for 1 year – permanent suspension. A manager may file a police report depending on the severity. | |
12. | Damage to Property | Minimal Offense/Damage, Verbal Warning, Customer pays for the damage and is suspended for 30 days. | Larger Offense/Damage, Customer pays for the damage, and the customer is permanently suspended for the property. A manager may file a police report depending on the damage.
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