Discipline & Consequences:

  • If you have a question or a concern involving another customer, please ask to speak with Mark, Mike, Dawson, or Simon. Do not address the issue on your own.
  • The Manager / Supervisor on duty is responsible for deciding the appropriate disciplinary action
  • Questions can be sent to highrollerskating@gmail.com
  • Questions can also be sent via TEXT MESSANGER to 608-394-1639
  • REFUNDS WILL NOT BE GIVEN TO RULE BREAKERS
View Rink Rules & Policies Here
INFRACTION1ST OFFENSE2ND OFFENSE
1.Swearing / Inappropriate LanguageVerbal Warning Customer is suspended from the property for 30 days
2.Failure to Follow Rules on the Skating FloorVerbal WarningCustomer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice.
3.Wrestling / HorseplayVerbal Warning – If a 2nd occurrence happens on the same day the customer must leave for the day with no refundCustomer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice.
4.Inappropriate Clothing: including swear words, offensive language or imagery; hate speech; wording or images that may be considered racist, sexist, or derogatory; clothing that may create a tripping hazard or visual impairment of any kindVerbal Warning, Customer must make corrective measures
5.Instigating DramaVerbal Warning – If a 2nd occurrence happens on the same day the customer must leave for the day with no refundCustomer is suspended from the property for 30 days. *If this is a recurring issue with the same child, a parent or guardian must be at the rink, supervising the child until further notice.
6.Hate Speech (wording or images that may be considered racist, sexist, or derogatory)Verbal WarningCustomer is suspended from the property for 60 days-Up to permanent suspension.
7.Disrespect to Staff Including YellingCustomer is suspended from the property for 60 days-Up to permanent suspension.
8.Disrespect to Another CustomerCustomer is suspended from the property for 60 days-Up to permanent suspension.
9.Stealing from the RinkCustomer is permanently suspended from the property. A manager may file a police report depending on the theft.
10.Stealing from a CustomerCustomer is permanently suspended from the property. A manager may file a police report depending on the theft.
11.Physical Altercation (hitting, punching, kicking, throwing an object)Customer is suspended from the property for 1 year – permanent suspension. A manager may file a police report depending on the severity.
12.Damage to PropertyMinimal Offense/Damage, Verbal Warning, Customer pays for the damage and is suspended for 30 days.Larger Offense/Damage, Customer pays for the damage, and the customer is permanently suspended for the property. A manager may file a police report depending on the damage.